terms_conditions

TERMS AND CONDITIONS

Ordering: You can order via our secure online store 24 hours a day, 365 days a year or alternatively you can place your order by:

Phone: 1300 023 581 during business hours

Email: sales@mypartybox.com.au

Order Confirmation:
After you place your order you will receive an email to confirm the details. This email is proof that we have received your order. If you do not receive a confirmation email please contact us to let us know. If you have questions regarding your order please send an email to sales@mypartybox.com.au or call us on 1300 023 581 .

Order Processing:
Via our Online Store Within 2 business days of you placing your order through our online store you will receive an email to confirm the availability of the products you have ordered and to give you an estimated processing and delivery time. In the short term this email will also give you options and costs for delivery. Via Phone Order Within 2 business days of you placing your order you will be contacted by phone to confirm the availability of the products you have ordered and to discuss delivery options and costs.

Availability of Stock:
We aim to have products in stock at all times but please be aware the supply of goods is subject to availability. However as we offer such a wide selection of themes we may from time to time be out of stock or there may be a delay in expected delivery times from our suppliers. In the event that we are out of stock of any product(s) we will do everything we can to fulfill your order before the date of your party. If we cannot get the product(s) in stock in time for your party we will contact you to advise you and to check if we can offer you alternatives or if you wish to delete the product(s) from your order. Orders are addressed to the birthday child unless you request otherwise. Any additional products required after your order has been dispatched will be treated as a new order.

Payment Methods:

Currently we accept payment by: Credit Card ( Mastercard, American Express, Visa) We do not accept Diners Club at the moment. All orders must be pre-paid before dispatch.  Your order will be dispatched once we have confirmed that the funds are in bank account.

Security:
We are very careful about security so we manage credit card transactions through a secure site with encryption ensuring your credit card details are safe. However, if you would prefer you are welcome to contact us by phone on 1300 023 581 with your credit card details. Please never send us your credit card details by email or even by fax. Cancellations: If you wish to cancel your order you should send an email to sales@mypartybox.com.au ASAP. Standard Stock Lines You can alter or cancel your order up until it has been dispatched. If you cancel your order after the goods have been removed from stock a re-stocking fee of 10% of the total value of the goods will apply. Once the order has been despatched your order cannot be cancelled.

Returns:
MyPartyBox prides itself on carefully selecting quality products so we are sure you will be happy with your order. We will refund or exchange items if,  provided by us has manufacturing defects or has been  incorrectly dispatched,  please contact us . In either case we must be notified within 3 days of receipt of your goods so we can discuss the problem and make arrangements for the  replacement or refund of the item(s). When we receive the returned items we will forward replacement items or arrange for a refund. We do not take any responsibility for any products that are damaged in transit. We do not accept returns or offer refunds if you have changed your mind, no longer want the item or is in excess of your requirements. (e.g. number of guests you were expecting did not attend your party).

Delivery:

MyPartyBox delivers Australia wide and to most international destinations, subject to the terms and conditions below. Within Australia we send via  Australia Post Express Post or Australia Post Parcel Post. We do deliver to P O Boxes. If you wish to have your order pick up at our location, please contact us by phone on 1300 023 581 to arrange this. Delivery times vary according to the delivery method and your location. From dispatch please allow up to 7 working days for delivery to a capital city and up to 10 working days for delivery to regional areas. Remote locations may take up to 14 working days. Note: delivery times subject to change. If you require your order more quickly than the estimated times shown above please let us know and we will make every effort to have your order processed and delivered as quickly as possible.  With Australia Post a card will also be left if there is no-one home and you will have to collect your order from your local post office. . We cannot guarantee any estimated delivery time. Once your order is dispatched MyPartyBox has no control over the delivery and we do not accept responsibility for delayed or late deliveries… International Orders- All International orders are sent by Australia Post. We will determine the best postage rate to suit the size of your order and the date that you require the goods.  MyPartyBox cannot guarantee any estimate of a delivery time by Australia Post. Once your order is dispatched MyPartyBox has no control over delivery times and does not accept responsibility for delayed or late deliveries. In the event that an order weighs over 20kg, measures more than 144cm in diameter and/or is outside Australia Post’s International delivery area ( www.australiapost.com.au ) you will be contacted to discuss alternative arrangements. Please note we do deliver to P O Boxes in overseas countries. Overseas orders are dispatched only after we receive confirmation from you by email that you accept the delivery and insurance charges as quoted. Customs and import duties will be charged to the customer once the order arrives at the destination country. These duties are the sole responsibility of the customer, and will vary from country to country. We recommend that you contact the relevant Government department regarding import restrictions and charges. Our use of Australia Post as our preferred carrier for international orders is subject to change at any time without notice.